our mattress warranty

We work tirelessly to give you the best quality mattress in Oregon.

Warranty

Our Mattress Warranty

All Oregon’s Best Beds mattresses come with a warranty against defects in materials and workmanship. We will work hard to resolve any concerns you have about the quality of your mattress. Warranties can be submitted online at http://www.englandernw.com/warranty-claim.html

Body Impressions

Body impressions are inherent and to be expected in today’s bedding. Just as a shoe conforms to your foot, the upholstery materials in the mattress will conform and customize itself to your individual body shape. A body impression up to 1 1/2 inches is considered normal.

Center Ridge

On a king size mattress, the middle 18” of the bed normally does not get slept on so it usually does not settle at the same rate as the primary sleeping surface. In addition, because there are two foundations underneath the mattress you may feel and see a ridge down the center of the bed. This is an inherent aspect of owning a king size bed.

Soil or Stains

Any type of soiling or stain on the mattress will void the warranty. It is the responsibility of the customer to protect their mattress from stains and soiling. This is a regulation put forth by the Occupational Safety and Health Administration (OSHA).

Sagging

Center sagging is usually caused by inadequate frame support. Queen size and larger mattresses must have a bed frame with center support as well as at least one center leg.

Squeaks/Noise

Squeaks and other noises usually originate from the bed frame, headboard or footboard. Remove the mattress and the foundation from the bed frame. Check the frame by pushing down on it.

Pulled Out Handles

Handles are intended for positioning the mattress only and should not be used to lift or carry the mattress.

Comfort

Comfort preference is not covered under the warranty.